Our mission is providing the customers with considerable time savings, and appropriate, cost effective solution for their inbound call center requirements. Our team is highly consistent, delivers a world-class quality service and guarantees the rapid delivery system.  > More…

We combine capability and our knowledge in Outbound call center services to offer you a right solutions by taking into full consideration the proposition, industry, timing and target market. We engage in the process of planning and setting up the project to give you full benefit of the Call center industry. > More…

We have facilities and equipment in our Makati branch and in our main office in Laguna that you can lease at highly competitive rates. There are many seats available at affordable rates. While your business is running, we can offer you technical support at the same time.

We can work together should you be lacking or in need of campaigns for your contact center. We have stable business relationship with some of the most reliable and trusted companies in the United States and the United Kingdom who have entrusted us to sell their campaigns to interested parties in the Philippines on their behalf.

Value added services include appointment scheduling, help desk, voice mail, internet live chat etc. Appointment scheduling Help desk Voice mail Virtual receptionist Corporate voice mail Emergency response Internet live chat > More…

Infinite Links mission is providing the customers with considerable time savings, and appropriate, cost effective solution for their call center requirements. Our team is highly consistent, delivers a world-class quality service and guarantees the rapid delivery system. We systematically monitor call centers based on our special criteria checklists which includes:

• Training programs
• Business models
• Staff qualifications
• Management Integrity
• Technology

Our Inbound call center services include services like Overflow call management, Order taking, Custom call routing, Customer profiling, Email management, Appointment scheduling, Mail order processing, Data base integration, Data mining, List management, Product support, Message taking, Conference, Help desk, etc. 

Infinite Links provides distinctive model Outsourcing and Call center services. We combine capability and our knowledge in call center services to offer you a right solution by taking into full consideration the proposition, industry, timing and target market. We engage in the process of planning and setting up the project to give you full benefit of the Call center industry. 

Over all process

• At the beginning of a project, our project manager meets the client and understands the business needs.
• Then he prepares a script of the project with the product knowledge got from the client.
• After client's approval script is passed to the customer support agents.
• After deciding the script the product is tested in house.
• Then the suggestions and FAQs are passed on to the agents for providing effective customer support.
• First mock calls are given to agents and after satisfactory they are given live calls.
• Quality department performs call monitoring by checking the calls being made.
• Team leaders further monitor these calls by sitting along with agents.
• Team leaders also perform remote call barging without knowledge of agents.
• By these checks the capability of the agents can be determined and necessary training can be given to them and can restructure the sales strategy if needed.TOP | HOME

We have a very focused list of service offerings primarily specializing in outbound solutions, including: 

• Lead Generation 
• Appointment Setting - Product/Service Promotion
• Mail Follow Up - Soft Sales
• Customer Loyalty
• Market Research - Subscription Renewal/Sales
• Seminar Booking - Data Management Initiatives
• Dealer Locate and Referral Service
• Surveys and Customer Contact
• Collections
• Sweepstakes and Contests

Infinite Links provides the satisfaction that comes from working with a technologically sound business partner who is committed to continually invest in people, processes, infrastructure and facilities, ensuring the highest levels of performance. We are dedicated to building scalable and repeatable business solutions & services ensuring customer success. 

Infinite Links specialize in all forms of call center outsourcing services. We associate with you to offer you the entire spectrum of BPO services using our experience, industry insights and proven, repeatable methodologies. We have robust vertical industry expertise merged with a depth of horizontal competencies. TOP | HOME

Appointment scheduling

Appointment scheduling services is required when you consider doing online scheduling by means and funds of your company. If Appointment scheduling is done by you, it requires considerably larger investment and moreover difficult to maintain. Using the Appointment Scheduling service providers will give you an instant access to the proven technological solution which enables your services for online appointment scheduling in no time (hours or days) at a very small fee. At Infinite Links we provide you with the best appointment scheduling services by using advanced technologies. TOP | HOME

• Help Desk 

Help desk support (24 hours) services is significant to your success and customers. Help desk support is providing the customers with the help they require for their urgent issues, when they call for it. 

Infinite Links help desk services support you and your customers to find answers they require. Our agents answer to general questions, about your products and services, without considering the type of question and the complexity of the product, by using web-enabled technology. Our agents are well trained on your respective products and services. TOP | HOME

Help desk services include

• Service request
• Frequently asked questions
• Software and Hardware support
• Detailed reporting
• Technical assistance
• Root cause analysis
• Password resets

 
• Voice Mail 

Voice mail services gives influence to your company. Voice mail is considered to be an asset to a business professional and a company with the voice mail service is considered to be successful. Voice mail service is an efficient way to control your company's communications. Infinite Links offers voice mail service with live operator options. Voice mail operations include 
• Answering your calls
• Delivering the voice mail messages and faxes to your email
• Taking messages of your voice mails
• Playing the menu of your company
• Transferring the callers to the right person, whether the person is in or out of office
• Calling an playing voice mail messages to you  TOP | HOME
• Virtual Receptionist 
• Infinite Links offers services like receptionist services, paging, call forwarding and message taking. 
• At Infinite Links we have highly trained agents who can answer your customers with your company name and treat them as our own customers
• We work on 24/7 basis
• Our virtual receptionist systems performs call routing, call monitoring and voicemail delivery through email for helping your virtual office to run efficiently and securely  TOP | HOME
• Emergency Response 

Urgent calls require Emergency Response which includes consistent process, call-handling expertise, and precise information to be distributed rapidly. Infinite Links team will document electronically and send the emergency messages right back to you through email, fax, and FTP as per your requirements. 
Our emergency response system accomplished using an internet login. Also the emergency calls can be commenced by phone and predefined lists can be identified using the touch phone responses. Our emergency response services also helps computer, web connectivity using the XML technology.  TOP | HOME
• Internet live chat 
• Internet live chat provides a live help to the visitors of your website and invite them to the live chat to close the sale. 
• Internet live chat services offer live sales and services to those who visit your website
• Internet chat reduces your telephone support costs
• This boosts up your online revenues and shortens your sales cycle
• Supports your customers in filling up your online forms
• Increases customer reliability TOP | HOME